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I get an error message "Get service update from publisher".

Last Updated: Oct 13, 2017 06:28PM CEST
This article talks about an error message "Get service update from publisher" which is shown when opening Liquid Notes on first installation of the software or after an update was made.

Quick Answer: This problem is related to a software update by Microsoft on Windows 7/8 machines which in some cases affects the licensing service. Read more below on how to fix it.

[Update, 13 Oct 2017: A new license management system is used as per today, which renders the Nalpeiron license manager as obsolete. Fill in your customer data in this form for us to provide you with the latest software build -​ ]

Service update error message

Liquid Notes is equipped with a license manager that handles trial period, activation and deactivation of a license on your computer. This license manager is part of the installation package of Liquid Notes, and is installed in your machine with the very first installation of Liquid Notes.

Whenever you run an update of the Liquid Notes software the license manager remains untouched, unless the installation package delivers a newer version. However, an issue with a recent patch delivered by Microsoft to users of Windows 7 and 8 may affect the licensing manager either at first installation of Liquid Notes, or when you make an update of it.

In this case, an error message "Get service update from publisher is shown" and Liquid Notes can't be used.

Getting a service update to fix this issue

Nalpeiron, the manufacturer of the license management service used in Liquid Notes, have dedicated a separate page with instructions on fixing this problem.

Find this page at and follow the instructions there to fix this issue. It should only take 3-5 minutes to complete the service update process.

If the problem doesn't get solved by running this service update, reach out to us asap.

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